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Serve Business Consulting LLC
Serve Business Consulting LLC

  • The Kingdom Class Business

    Proving your commitment to both sides of the counter

    Show that you're not only a socially responsible business, but a force to be reckoned with in the SMB Community!

Kingdom Class Business Accreditation

Transforming Your Business for Unparalleled Success

This program is a dual accreditation recognizing excellence in both Customer Experience and Employee Experience — this is our highest standard and ultimate goal for every client.

Our Kingdom Class Excellence program will transform your business for success. This comprehensive approach will make your company a market leader.

Think Your Business Has What it Takes?

The businesses who attain the Kingdom Class Accreditation have met the following criteria:

  1. 4.8 Aggregate Customer Rating AND 4.8 Aggregate Employee Rating
  2. Customer and Employee Net Promoter Scores of 80 or higher according to In-House Surveys
  3. Minimum of 4 out of 5 on SERVE™ Customer Interaction and Management Audits
  4. 100% of staff BLAST to SERVE™ certified at all times
  5. BBB Accredited with at least an A+ Rating
  6. Completion of Background Leadership 101™ by all mid-level management through C-Suite
  7. Completion of Background Leadership Certification™ by all leadership VP and above

    Small Business Benefits Include:

    Improved Employee & Customer Satisfaction
    Increased Credibility, Accountability & Trust in the Community
    Continuous Improvement Culture
    Strengthened Leadership Capabilities
    Exclusive Marketing Advantages

    Key Program Features:

    Useable Feedback

    Online and
    ​In-House

    Comprehensive customer and employee feedback survey and real-time monitoring on Online Reviews with on-call support for negative responses

    Employee Certification

    Service Training

    It's a BLAST to SERVE™ training for all employees to ensure excellence, and Background Leadership Certification™ with ongoing support to train any new-hires at no additional cost

    Third-Party Accountability

    Outside Observation

    Experience consistency ensured by SERVE™ Interaction Checks to maintain excellence on the customer side, and stay interviews for your employees.

    Marketing Prestige

    Accreditation Badge

    Exclusive badge that can be displayed on all marketing (including storefronts, vehicles, print materials, etc.) and listing on the Kingdom Class Business Directory

    Frequently Asked Questions

    How long does this accreditation take?

    This is the most comprehensive program we offer. On average, the Kingdom Class Business Accreditation requires 12-18 months to attain depending on involvement and consistency of both management and front-line employes.

    What do you Audit?
    This Accreditation is meant to monitor your entire business. We take a holistic approach of monitoring both customer AND employee interactions to ensure that your entire business conforms to the SERVE Method™.
    How do we display the badge once we're accredited?

    Once you've earned the honor of calling yourself a Kingdom Class Business, we provide everything you need to show it off. We include SVG and JPEG files for large printings like banners and vehicle wraps, and PNG files for online publishing to your website. We also provide window decals to show off on your front door and any POS stations around your business as applicable.

    Think your business has what it takes to go to the next step?

    I'm Curious
    Prove it
    Executive Class
    World Class
    Contact Us