Business Resources: Free webinars, Live presentations, eBook Guides, Tools
Publications
Check out our "take-home" resources
At Your SERVE-ice:
In a competitive world, service excellence is the ultimate differentiator. Let this book show you how to create a Kingdom Class business—where serving others isn’t just a strategy, but the heart of everything you do.
🚀 Ready to take your business to the next level?
Download At Your SERVE-ice today!
Background Leadership
Keeping Employees in the Age of Quiet Quitting
Unlock the secrets of exceptional leadership with Background Leadership! This insightful guide dives deep into the evolution of leadership principles, blending history, strategy, and modern best practices to help you lead with confidence. Whether you're an emerging leader or a seasoned executive, this book provides the foundation needed to build trust, drive engagement, and create a lasting impact.
🚀 Ready to take your business to the next level?
Download Background Leadership today!
Upcoming Presentations
Community Engagement is one of the TOP priorities for ServeBC. Check out these LIVE presentations coming up!
It's a BLAST to SERVE lite™
Revolutionize Your Customer Interactions!
Transform your customer service approach with the powerful SERVE and BLAST methods. This presentation introduces simple yet effective strategies to enhance client satisfaction, de-escalate tense situations, and boost your business's reputation. Learn how to Smile, Engage, Relate, Verify, and go the Extra mile while mastering the art of Believing, Listening, Apologizing, Solving, and Thanking. Discover the proven techniques that have significantly improved customer satisfaction metrics and Net Promoter Scores in real-world applications.
Background Leadership lite™
Empowering Excellence from Behind the Scenes
Unlock the power of background leadership and transform your organization with our high level overview of this groundbreaking program. This outline provides a roadmap for managers and leaders to support, enable, and inspire their teams to achieve greatness. From mastering the 4 C's of Servant Leadership to navigating uncomfortable, but crucial conversations, this program equips you with the tools to create a thriving work environment where trust, growth, and success flourish
The Tesla and Apple Secret
How NPS Creates Your Biggest Advocates
Dive into the world of customer satisfaction metrics with this eye-opening presentation on Net Promoter Score (NPS). Learn how this simple yet powerful tool can revolutionize your business growth, boost customer retention, and provide actionable insights. From understanding the NPS scale to recognizing its impact on business resilience, this presentation offers a comprehensive guide to harnessing the power of customer feedback
Is the Customer Always Right?
Elevate Your Customer Experience Beyond 'Always Right'
Discover data-driven strategies to reduce churn, increase referrals, and empower both customers and employees. Learn how to navigate challenging situations, implement effective de-escalation techniques, and create a consistent, excellent customer experience that drives long-term value. This presentation challenges the age-old adage and provides actionable insights to transform your business-customer relationships
Upcoming Webinars
There's always something going on with Serve! Keep an eye here for our upcoming webinars.
It's a BLAST to SERVE lite™
Revolutionize Your Customer Interactions!
Transform your customer service approach with the powerful SERVE and BLAST methods. This presentation introduces simple yet effective strategies to enhance client satisfaction, de-escalate tense situations, and boost your business's reputation. Learn how to Smile, Engage, Relate, Verify, and go the Extra mile while mastering the art of Believing, Listening, Apologizing, Solving, and Thanking. Discover the proven techniques that have significantly improved customer satisfaction metrics and Net Promoter Scores in real-world applications.
Background Leadership lite™
Empowering Excellence from Behind the Scenes
Unlock the power of background leadership and transform your organization with our high level overview of this groundbreaking program. This outline provides a roadmap for managers and leaders to support, enable, and inspire their teams to achieve greatness. From mastering the 4 C's of Servant Leadership to navigating uncomfortable, but crucial conversations, this program equips you with the tools to create a thriving work environment where trust, growth, and success flourish
Unlocking Customer Loyalty
Discovering the Basics of Net Promoter Score
Dive into the world of customer satisfaction metrics with this eye-opening presentation on Net Promoter Score (NPS). Learn how this simple yet powerful tool can revolutionize your business growth, boost customer retention, and provide actionable insights. From understanding the NPS scale to recognizing its impact on business resilience, this presentation offers a comprehensive guide to harnessing the power of customer feedback
Is the Customer Always Right?
Elevate Your Customer Experience Beyond 'Always Right'
Discover data-driven strategies to reduce churn, increase referrals, and empower both customers and employees. Learn how to navigate challenging situations, implement effective de-escalation techniques, and create a consistent, excellent customer experience that drives long-term value. This presentation challenges the age-old adage and provides actionable insights to transform your business-customer relationships
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