Customer Satisfaction
RAISE your bottom line up to 10X...by increasing word-of-mouth business by just 2%
Our three step approach:
Satisfaction Surveys
Data gathering and interpretation are at the heart of the ServeBC business model. We measure a number of essential indicators as part of our accreditation processes, but many of them can also be set up on an as-needed basis. We provide comprehensive solutions to get customer experience feedback in any industry.
It's a BLAST to SERVE™ Customer Service Training
To ensure that every engagement is a Kingdom-Class experience for all parties, this certification program equips personnel with the fundamental customer interaction and de-escalation skills they need to use on a daily basis. The amount of time needed for training depends on how many staff members will interact with customers. At least one senior management level participant is required at every session. Following training, certification will remain in effect for a year.
SERVE Based Interaction Monitoring
Monitoring and improving customer interactions enhance the way your company is perceived through the eyes of your clients. We will provide you with the information you need to spot worrying trends in customer satisfaction early on and help you address them before they become problems.
Are you interested in increasing word-of-mouth business? Are you interested in SERVE-ing your customers?
K&H Home Solutions - 25 employees
Keith provided valuable insights, practical strategies, and ongoing support, resulting in improved customer satisfaction and a more confident and skilled customer service team. I highly recommend ServeBC for any organization looking to elevate their customer service standards and enhance their team's capabilities.
Jessa G. - Director of Revenue
North Springs Veterinary RefERral Center -
100 employees
The BLAST to SERVE training was so helpful in helping my staff learn the steps for top level customer service and deescalation. Keith was very clear and used real and very applicable examples to help bridge the gap from tansactional client interaction to personal and emphathetic understanding. If your company interacts with customers at all,
I recommend investing in this training to empwer them to SERVE!
Lindsey G - Owner
Collected Class Interior Design - 2 employees
Working with Serve BC was incredibly beneficial for my small business. I received a report with actionable steps that will be implemented immediately.
Carol B - owner
