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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist

  • Raise the bar of employee satisfaction from the background!

    Background Leadership™ takes elements from some of the top, industry leading leadership methods and combines them in a single, holistic training for everyone from middle management to the top of your organization.
Services Employee Retention Background Leadership

Background Leadership™

Transforming Leadership for Employee Retention, Experience, and Corporate Social Responsibility in Colorado Springs

Background Leadership 101
​​&
​Background Leadership Certification Program

The Challenges:

  1. High employee turnover costs - Businesses face significant costs, averaging $15,000 per employee
  2. The impact of poor leadership - A leading cause of employee dissatisfaction and attrition
  3. Unique Obstacles - Fostering effective leadership and retaining talent for businesses with <200 employees

The Solution:

Background Leadership 101™

A foundational leadership program that combines elements of  Servant Leadership, Corporate Social Responsibility, Crucial Conversations and the SERVE Method™ to enhance team cohesion, and customer service excellence.

Program Elements

  • In-person facilitation
  • Personality and skills assessments for team cohesion
  • SERVE customer service model training
  • One individual follow-up coaching session

Background Leadership Certification™

A full certification program that continues the Background Leadership 101™ concepts with one-on-one coaching to enhance leadership proficiency and long-term employee loyalty.

Program Elements

Background Leadership 101™ PLUS:

  • Five additional one-on-one coaching sessions
  • Advanced conflict resolution & emergency planning skills
  • Capstone project to demonstrate leadership mastery

Key Features:

Servant Leadership

Learn best practices for supporting and enabling front-line staff by building trust and fostering growth

    Crucial Conversations

    Discover how to manage high-stakes discussions with emotional intelligence

    Emergency Management

    Master the skills for planning for unexpected challenges with clear protocols

    Personalized Coaching

    Tailored development through one-on-one sessions

    The Benefits:

    Enhanced Communication

    Foster trust and transparency through improved feedback processes.

    Positive Work Environment

    Managers trained in conflict resolution create a harmonious atmosphere.

    Employee Value

    Regular engagement and recognition make employees feel appreciated.

    Higher Job Satisfaction

    Improved team dynamics lead to increased overall satisfaction.

    The Cost:

    Background Leadership 101™: $550/manager

    Includes full initial training + 1 Follow up one-on-one coaching session

    Background Leadership Certification™: $1750/manager

    Includes 101 class + 6 one-on-one coachings + Keystone project & certification


    *Group Rates available depending on the size of your Management team*

    Try out the Movement Toward Better Leadership Today!

    Give it a try! - Find a time below to schedule a personal training

    Reasonably Priced - $350 gets you a full personality assessment, one-on-one intro training, a workbook and a copy of our eBook Background Leadership - Keeping Employees in the Age of Quiet Quitting!

    Frequently Asked Questions

    Who should attend Background Leadership™?

    Background Leadership™ is designed for Middle-Management through C-Suite employees. It's especially effective for managers who have been recently promoted, particularly those who were recently promoted from within.

    Do you provide employee surveys?

    ServeBC also provides employee feedback systems for an additional cost for businesses that want a more holistic approach. These include satisfaction surveys, stay interviews, and 360° Surveys.

    How quickly will engagement improve?

    On average, employees start to notice a difference fairly quickly. Actual results depend on the specific managers commitment to the program concepts. 

    Is this training suitable for volunteers?

    Absolutely! This program is suitable for anyone who is in a leadership position over others whether they are paid or volunteering.

    Does this training address help a company improve Corporate Social Responsibility (CSR)?

    One of the key aspects of CSR is the ethical treatment of employees. Background Leadership™ is designed to make that aspect all but inevitable through soft skills training and real-time personality assessment to ensure that managers are able to interact with their subordinates on a kind, ethical level dy in and day out.