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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist | Fractional CXO
SERVE-ices Overview The Background Leadership™ Program

Leadership Training and Coaching
​for New Managers

Your best employees don't automatically become your best managers. Background Leadership combines practical leadership training with six coaching sessions to help managers navigate employee feedback, workplace conflict, performance decisions, and unexpected challenges with greater confidence.

AVOID losing up to 2.5X an employee's salary...by retaining that employee

Explore the 7-Session Program
Start With the Background Leadership™ eBook on Amazon
Get your FREE Turnover Report

Promoting Someone Doesn't Automatically Prepare Them to Lead

Background Leadership Training

A promotion changes more than someone's title. Suddenly, a manager must support employees, address performance concerns, mediate disagreements, and decide when to step in or delegate.


For small business owners, the challenge can begin even earlier. Hiring your first employee means learning how to set expectations, give feedback, and support another person while still managing the demands of the business.

Background Leadership gives managers a practical foundation, then provides six coaching sessions to work through these challenges in real life.

What is Background Leadership?

Background Leadership is a management-training and coaching program from Serve Business Consulting LLC. It starts with a leadership training session and continues with six individual coaching sessions covering employee communication, conflict resolution, performance concerns, emergency management, and leadership planning.

Who This Program Helps

Newly ​hired/promoted managers

Make the transition from doing the work to leading the people who do it. Develop a clearer approach to feedback, trust, accountability, and employee growth.

Managers in 
​high-turnover positions

Build better habits for difficult conversations, employee conflict, performance concerns, and day-to-day leadership.

Small business owners preparing to hire

Build your leadership approach before employee management becomes another problem competing for your time.

Leadership Development That Continues After the Training​

1. Start with the foundation

Participate in the initial Background Leadership training to establish a shared understanding of leadership, employee support, communication, and accountability.

2. Apply the concepts through six coaching sessions

Work through actual management situations, reflect on your approach, and develop practical ways to handle employee communication, conflict, performance concerns, and unexpected problems.

3. Put your plan into practice

Complete a personalized Leadership Action Plan that captures your leadership priorities and the practical steps you intend to carry forward.

4. Continue developing as a leader

After completing Background Leadership, participants can continue with management coaching. Organizations interested in developing the customer experience across their wider team can move into The SERVE Process.

Schedule and delivery

Onsite delivery is preferred. Coaching sessions generally occur weekly, although the schedule can be adjusted to accommodate business needs. Sessions should never be spaced more than one month apart.

The seven-session program can run over several weeks or extend across several months, depending on the agreed schedule.

North Springs Veterinary RefERral Center - 
​100+ employees

[The Background Leadership 101™] training is great. It highlights the importance of customer service and how to support the staff that is on the frontlines. Something that would be great for everyone who needs to improve soft skills!

Blaine J - Hospital Manager

Catholic Diocese of Colorado Springs - 
​200 employees

Keith's guidance was timely, effective and professional. His follow up was superb. We were given the actionable data we needed!

Rob R - Chief of Staff

Invest in Better-Prepared Managers

Background Leadership: Training + Coaching Program

Individual manager development starts at $2,450.

Your program includes:

  • One initial Background Leadership training
  • Six individual coaching sessions
  • A personality-style assessment
  • Practical application of leadership concepts
  • A personalized Leadership Action Plan

    Developing several managers?

    We offer tailored pricing for organizations enrolling multiple managers, with shared initial training and individual coaching for each participant.

    Payment arrangements can be spread across the agreed program schedule.

    Discuss Your Management Development Needs

    FAQ

    Background Leadership is a practical management-development program consisting of an initial leadership training followed by six coaching sessions. It focuses on employee support, communication, conflict resolution, performance concerns, and workplace emergencies.

    The program is designed for newly promoted managers, developing leaders, and other supervisors who need practical tools to lead people effectively.

    Yes. Multiple managers can participate in the same initial training, with individual coaching sessions tailored to each manager's needs.

    The program contains seven sessions. It normally progresses weekly, but the organization can extend the schedule when necessary, with no more than one month between coaching sessions.

    Sessions cover self-awareness and staff relationships, corrective coaching conversations, employee disputes, difficult employment decisions, emergency prioritization, and preparing for unexpected situations.

    The program is designed as a complete sequence, with the coaching sessions reinforcing the initial training. Organizations that aren't ready to commit can start with the eBook.

    The full investment is agreed before enrollment, then billed evenly across the scheduled program period. The agreement specifies the number of installments and payment dates.

    Participants leave with a Personal Leadership Action Plan. They can continue with management coaching, while organizations looking to extend the principles across their customer-facing teams can explore The SERVE Process.