Background Leadership™
Transforming Leadership for Employee Retention and Experience
Background Leadership 101
&
Background Leadership Certification Program
The Challenges:
- High employee turnover costs - Businesses face significant costs, averaging $15,000 per employee
- The impact of poor leadership - A leading cause of employee dissatisfaction and attrition
- Unique Obstacles - Fostering effective leadership and retaining talent for businesses with <200 employees
The Solution:
Background Leadership 101™
A foundational leadership program that combines elements of Servant Leadership, Crucial Conversations and the SERVE Method™ to enhance team cohesion, and customer service excellence.
Program Elements
- In-person facilitation
- Personality and skills assessments for team cohesion
- SERVE customer service model training
- One individual follow-up coaching session
Background Leadership Certification™
A full certification program that continues the Background Leadership 101™ concepts with one-on-one coaching to enhance leadership proficiency and long-term employee loyalty.
Program Elements
Background Leadership 101™ PLUS:
- Five additional one-on-one coaching sessions
- Advanced conflict resolution & emergency planning skills
- Capstone project to demonstrate leadership mastery
Key Features:
Learn best practices for supporting and enabling front-line staff by building trust and fostering growth
Discover how to manage high-stakes discussions with emotional intelligence
Master the skills for planning for unexpected challenges with clear protocols
Tailored development through one-on-one sessions
The Benefits:
Try out the Movement Toward Better Leadership
1. Give it a try!
- Find a time below to schedule a personal training
2. Reasonably Priced
- $200 gets you a personal training, a workbook and a copy of our eBook "Background Leadership"!
