Who Are We?
Who Are We?
Keith Hessel is a passionate customer and employee retention expert with a mission to elevate service standards across the Colorado Springs area and beyond. As the founder of Serve Business Consulting LLC, established in 2021, Keith brings nearly two decades of diverse experience in customer service, sales, and retention roles to help businesses thrive.
Our Founder's Journey
Keith's career spans various sectors, including retail, food service, management, and non-profit organizations. His expertise lies in:
- Developing customized training programs
- Implementing detailed data collection strategies
- Creating standard operating procedures (SOPs) for customer and employee retention
- Establishing dedicated customer experience departments
Our Philosophy
At the core of the SERVE approach is the motto "Live to Serve - Serve to Live." This philosophy encapsulates his belief that exceptional service is not just a business strategy, but a way of life. Keith's unique "Kingdom Class Service" concept aims to provide an experience that's truly fit for royalty, whether in business or personal interactions.
Our Approach
Serve Business Consulting specializes in:
- Empowering teams through "background leadership"
- Designing effective loyalty programs
- Implementing customer feedback systems
- Crafting personalized client communication strategies
We believe in creating an environment where employees feel valued, supported, and empowered, which in turn leads to exceptional customer experiences.
Beyond Business
When he's not revolutionizing customer service, Keith cherishes time with his family and actively serves in his church community. As a self-proclaimed Star Trek enthusiast, he brings a touch of futuristic vision to his consulting work.
At Serve Business Consulting, we're committed to transforming your business through the power of exceptional service. Let's work together to create lasting customer loyalty and drive your success.
