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Serve Business Consulting LLC
Serve Business Consulting LLC

  • About ServeBC

    Your Partner in Building Lasting Customer and Employee Relationships

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Meet the Team Behind Serve Business Consulting

Who Are We?

Keith Hessel is a passionate customer and employee retention expert with a mission to elevate service standards across the Colorado Springs area and beyond. As the founder of Serve Business Consulting LLC, established in 2021, Keith brings nearly two decades of diverse experience in customer service, sales, and retention roles to help businesses thrive.


Our Founder's Journey

Keith's career spans various sectors, including retail, food service, management, and non-profit organizations. His expertise lies in:
  • Developing customized training programs
  • Implementing detailed data collection strategies
  • Creating standard operating procedures (SOPs) for customer and employee retention
  • Establishing dedicated customer experience departments


Our Philosophy

At the core of the SERVE approach is the motto "Live to Serve - Serve to Live." This philosophy encapsulates his belief that exceptional service is not just a business strategy, but a way of life. Keith's unique "Kingdom Class Service" concept aims to provide an experience that's truly fit for royalty, whether in business or personal interactions.

Our Approach

Serve Business Consulting specializes in:
  • Empowering teams through "background leadership"
  • Designing effective loyalty programs
  • Implementing customer feedback systems
  • Crafting personalized client communication strategies

We believe in creating an environment where employees feel valued, supported, and empowered, which in turn leads to exceptional customer experiences.

Beyond Business

When he's not revolutionizing customer service, Keith cherishes time with his family and actively serves in his church community. As a self-proclaimed Star Trek enthusiast, he brings a touch of futuristic vision to his consulting work.

At Serve Business Consulting, we're committed to transforming your business through the power of exceptional service. Let's work together to create lasting customer loyalty and drive your success.
Serve Business Consulting LLC - Colorado Springs Customer Service Training and Employee Retention Experts

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Frequently Asked Questions

Where are you based?

We are proud members of the Colorado Springs community!

Our founder/CEO, Keith Hessel, was raised and now lives in Colorado Springs. ServeBC is part of the Tri-Lakes Chamber of Commerce and is BBB Accredited through the BBB of Southern Colorado.

Do you have a physical office?

No we do not!

We are an in-person consulting firm, meaning that we come to you and your office rather than making you come to us. This ensures that we tailor your solution to your business right down to the environment that your customers and employees work in.

Why do you focus on locally owned businesses?

Locally owned businesses are the backbone of the community

Locally owned businesses are the ones that keep money and jobs in the community, and they're the ones who set the standard for what qualifies as good customer service for the local area. With our mission of raising the bar of customer service throughout the front range, we focus on the businesses who care the most about our region.

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