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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist | Fractional CXO

  • Executive-level customer experience leadership—without a full-time CXO.

    ServeBC helps leadership teams translate customer and employee feedback into stronger service standards, better management practices, and measurable retention priorities.


    Choose a support level that fits your organization, from focused monthly guidance to more deeply embedded CX leadership. Remote services are available nationwide, with on-site support based on your selected package and needs.

    Discuss Fractional CXO Support
    Compare Service Packages
SERVE-ices Overview CXO Services

Fractional Chief Experience Officer (CXO) Services

Colorado Springs & Nationwide (Remote or On-site at Your Location)

Ongoing executive-level support to lead your customer service strategy.

After we build your retention system, keep the momentum going with a part-time CXO on your team! We'll continually fine-tune your processes - all as an embedded member of your staff, on a schedule that fits your business. Get the Executive expertise without dealing with the paperwork and overhead of a full-time C-Suite hire, ensuring your customer and employee experience remains World-Class year-round.​

Fractional CXO Service Packages

Get experienced guidance on customer experience, employee retention, leadership, and operational priorities without hiring a full-time executive. Choose the level of support that fits your organization's needs and goals.

CXO Advisory

Focused strategic guidance for business leaders who need a clearer direction, practical recommendations, and regular accountability.

From $1,500/month

Approximately 6–8 hours of support per month

What's included

  • One scheduled strategic meeting per month
  • Review of agreed customer, employee, or operational KPIs
  • Prioritized recommendations and documented action items
  • Limited follow-up between scheduled meetings
  • Quarterly review of progress and priorities

Initial commitment: 3 months

Discuss CXO Advisory

CXO Partnership

Ongoing strategic and management support for organizations working to improve performance, strengthen leadership practices, and make customer and employee experience more consistent.

From $3,000/month

Approximately 12–16 hours of support per month

What's included

  • Two scheduled leadership or strategy meetings per month
  • Monthly KPI and performance review
  • Management coaching and leadership accountability
  • Review of selected customer journeys, handoffs, or processes
  • Monthly progress review and updated action priorities

Initial commitment: 6 months

Discuss CXO Partnership

Strategic Leadership Partnership

More involved executive-level collaboration for organizations managing multiple priorities, departments, or significant customer experience and operational improvements.

From $5,000/month

Approximately 20–28 hours of support per month

What's included

  • Weekly leadership collaboration
  • More extensive KPI and performance analysis
  • Strategic oversight of agreed improvement initiatives
  • Leadership accountability and cross-department coordination
  • Quarterly planning and review of organizational priorities

Initial commitment: 12 months

Discuss Strategic Support

How pricing works: Published prices are starting rates, not guaranteed quotes. Your final monthly fee depends on the agreed scope, complexity, level of involvement, and priorities. Basic discovery and initial planning are included. Extensive assessments and substantial standalone projects are scoped and priced separately when needed.

ServeBC provides strategic guidance, recommendations, leadership coaching, and accountability. Your organization's leaders remain responsible for day-to-day operations, staffing, budgets, decisions, and implementation.

Frequently Asked Questions

A Fractional CXO is a part-time executive who leads customer experience or retention strategy for your business—without the cost of a full-time hire. They guide your team, implement CX systems, and attend leadership meetings to ensure your customers and employees stay longer.

Our Fractional CXO packages start at $1,500 per month for focused advisory support, $3,000 per month for ongoing strategic partnership, and $5,000 per month for more involved strategic leadership support. Final pricing depends on the scope, complexity, and level of involvement required. Extensive assessments and substantial standalone projects may be quoted separately.

Yes. Fractional CXO support can build on work completed through the SERVE Process or Background Leadership, helping leaders sustain progress and address broader business priorities. It is also available as a standalone service. A previous program is not a prerequisite, and we will account for relevant work already completed when defining the scope.

The best starting point depends on what you need to accomplish. Some organizations benefit from a defined assessment or strategic project before deciding whether ongoing support makes sense. We'll discuss your goals, current challenges, and desired level of involvement before recommending an approach.

The initial commitment depends on the level of support selected. CXO Advisory begins with a three-month commitment, while CXO Partnership and Strategic Leadership Partnership begin with six-month and 12-month commitments respectively. Many organizations benefit from six to twelve months or longer, depending on their goals, current capabilities, and level of support. We'll agree on the scope, meeting schedule, and priorities before work begins.