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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist | Fractional CXO

Fractional Chief Experience Officer (CXO) Services

Colorado Springs & Nationwide (Remote or On-site at Your Location)

Ongoing executive-level support to lead your customer service strategy.

After we build your retention system, keep the momentum going with a part-time CXO on your team! We'll continually fine-tune your processes - all as an embedded member of your staff, on a schedule that fits your business. Get the Executive expertise without dealing with the paperwork and overhead of a full-time C-Suite hire, ensuring your customer and employee experience remains World-Class year-round.

📊 Fractional CXO Service Packages

PackageLite CXO
Ideal for small businesses needing light oversight		Core CXO
Most popular – regular support and team leadership		Full CXO
Executive-level CX guidance, deeply embedded
Monthly Hours5–8 hours/month16–20 hours/month32–40+ hours/month
On-Site Availability✕ (Virtual Only)✔ Occasional On-Site or Virtual✔ Weekly On-Site or Hybrid
Strategy Calls1/month2/month + Quarterly PlanningWeekly + Monthly CX Reviews
Team CoachingEmail/Slack SupportBi-weekly Check-ins with Team LeadsDirect Mentorship for Managers + Champions
CX Metrics OversightLight ReviewKPI Dashboards + Feedback Loop SetupFull Implementation + Reporting
Slack/Email Access✔ Within 1–2 Business Days✔ Priority Access✔ Priority + Standing Access Line
Executive Meetings✕Optional Monthly Staff/Ops MeetingsRegular Seat at Executive Table
Retainer Price Range$1,500 – $2,500/month$3,000 – $6,000/month$6,000 – $10,000+/month
Best ForSmall teams or solo ownersGrowing teams needing structureLarger SMBs or multi-location orgs

💡 Need something flexible?
You can also book hourly Fractional CXO strategy calls at $175/hour (based on availability).

✉️ Ready to bring Kingdom Class leadership to your team?
📆 Schedule a Snapshot → to get started. All engagements begin with a CX Snapshot.

Frequently Asked Questions

A Fractional CXO is a part-time executive who leads customer experience or retention strategy for your business—without the cost of a full-time hire. They guide your team, implement CX systems, and attend leadership meetings to ensure your customers and employees stay longer.

Fractional CXO services for small businesses typically range from $1,500 to $10,000+ per month depending on engagement level. Our Lite plans offer virtual support and strategy check-ins, while full packages include weekly on-site leadership and team mentorship.

A Fractional Chief Experience Officer leads the design, execution, and improvement of customer and employee experiences. They train your team, build retention systems, and provide executive-level insights to reduce churn and increase satisfaction. This is especially useful for businesses with multiple locations!

Yes. All ServeBC engagements begin with a Snapshot—a one-time diagnostic that identifies your top retention risks and quick wins. It ensures your CXO support starts with clarity and traction, not guesswork.

Yes. We offer hourly consulting for fractional CXO support at $175/hour, based on availability. This is ideal for smaller businesses or project-based needs before committing to a monthly retainer.

Most fractional CXO engagements last between 6–12 months. Some businesses retain CXO support long-term for ongoing improvements, while others use it as a bridge until they build internal leadership capacity.