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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist

Fractional Chief Experience Officer (CXO) Services

Colorado Springs & Nationwide (Remote or On-site at Your Location)

Ongoing executive-level support to lead your customer service strategy.

After we build your retention system, keep the momentum going with a part-time CXO on your team! We'll continually fine-tune your processes - all as an embedded member of your staff, on a schedule that fits your business. Get the Executive expertise without dealing with the paperwork of a full-time hire, ensuring your customer and employee experience remains World-Class year-round.

📊 Fractional CXO Service Packages

PackageLite CXO
Ideal for small businesses needing light oversight		Core CXO
Most popular – regular support and team leadership		Full CXO
Executive-level CX guidance, deeply embedded
Monthly Hours5–8 hours/month16–20 hours/month32–40+ hours/month
On-Site Availability✕ (Virtual Only)✔ Occasional On-Site or Virtual✔ Weekly On-Site or Hybrid
Strategy Calls1/month2/month + Quarterly PlanningWeekly + Monthly CX Reviews
Team CoachingEmail/Slack SupportBi-weekly Check-ins with Team LeadsDirect Mentorship for Managers + Champions
CX Metrics OversightLight ReviewKPI Dashboards + Feedback Loop SetupFull Implementation + Reporting
Slack/Email Access✔ Within 1–2 Business Days✔ Priority Access✔ Priority + Standing Access Line
Executive Meetings✕Optional Monthly Staff/Ops MeetingsRegular Seat at Executive Table
Retainer Price Range$1,500 – $2,500/month$3,000 – $6,000/month$6,000 – $10,000+/month
Best ForSmall teams or solo ownersGrowing teams needing structureLarger SMBs or multi-location orgs

💡 Need something flexible?
You can also book hourly Fractional CXO strategy calls at $175/hour (based on availability).

✉️ Ready to bring Kingdom Class leadership to your team?
📆 Schedule a Snapshot → to get started. All engagements begin with a CX Snapshot.

Frequently Asked Questions

What is a Fractional CXO?

A Fractional CXO is a part-time executive who leads customer experience or retention strategy for your business—without the cost of a full-time hire. They guide your team, implement CX systems, and attend leadership meetings to ensure your customers and employees stay longer.

How much does a Fractional CXO cost for a small business?

Fractional CXO services for small businesses typically range from $1,500 to $10,000+ per month depending on engagement level. Our Lite plans offer virtual support and strategy check-ins, while full packages include weekly on-site leadership and team mentorship.

What does a Fractional Chief Experience Officer do?

A Fractional Chief Experience Officer leads the design, execution, and improvement of customer and employee experiences. They train your team, build retention systems, and provide executive-level insights to reduce churn and increase satisfaction.

Do I need a Snapshot before I hire ServeBC as a Fractional CXO?

Yes. All ServeBC engagements begin with a Snapshot—a one-time diagnostic that identifies your top retention risks and quick wins. It ensures your CXO support starts with clarity and traction, not guesswork.

Can I hire ServeBC’s CXO services on an hourly basis?

Yes. We offer hourly consulting for fractional CXO support at $175/hour, based on availability. This is ideal for smaller businesses or project-based needs before committing to a monthly retainer.

How long does a typical Fractional CXO engagement last?

Most fractional CXO engagements last between 6–12 months. Some businesses retain CXO support long-term for ongoing improvements, while others use it as a bridge until they build internal leadership capacity.