Data gathering and interpretation are at the heart of the ServeBC business model. We measure a number of essential indicators as part of our accreditation processes, but many of them can also be set up on an as-needed basis. We provide extensive solutions to get an accurate pulse of your workforce culture.

Background Leadership 101 - The art of providing outstanding customer service can only be cultivated from the top down. By incorporating elements of Servant Leadership and Crucial Conversations with the SERVE™ customer service model, this program has been skillfully created to help your company’s leadership support front-line staff in their interactions with customers.

Background Leadership Certification - Even the most studious of employees can sometimes miss something from big group trainings. As a continuation of the Background Leadership 101™ class, this program takes leaders all the way from the basics of servant leadership to the ability to plan for the worst before it happens. The final Capstone project will prove to yourself and others that you truly know not only the ins and outs of your day to day operations, but can interact with your employees in a way that will keep them loyal to your business for years.

We increase employee longevity through regular stay interviews, which monitor your internal business environment with both employees and management. With the information gathered, we then provide you with the resources you need to successfully address pain issues before they become turnover.