World Class Customer Experience Accreditation
Elevate your business to World Class Status
Think Your Business Has What it Takes?
The businesses who attain the World Class Customer Experience have met the following criteria:
- 4.8 Aggregate Customer Rating
- Net Promoter Score of 80 or higher according to In-House Survey
- Minimum of 4 out of 5 on SERVE™ Interaction Scores
- 80% of Front-End staff BLAST to SERVE™ certified at all times
- BBB Accredited with at least an A Rating
Small Business Benefits Include:
Improved Employee Performance
Increased Credibility & Trust
Continuous Business Improvement
Improved Customer Satisfaction
Exclusive Marketing Advantages
Key Program Features:
Online and In-House
Comprehensive customer feedback survey and real-time monitoring on Online Reviews with on-call support for negative responses
Service Training
It's a BLAST to SERVE™ training for all front-line employees to ensure excellence with ongoing support to train any new-hires at no additional cost
Outside Observation
Experience consistency ensured by SERVE™ Interaction Checks to maintain excellence
Accreditation Badge
Exclusive badge that can be displayed on all marketing (including storefronts, vehicles, print materials, etc.) and listing on the World Class Business Directory
Think your business has what it takes to go to the next step?
