It's a BLAST to SERVE™
Customer Service Training Tailored to Your Business
In-Person Training that Works
North Springs Veterinary Referral Center
"The BLAST to SERVE training was so helpful in helping my staff learn the steps for top level customer service and deescalation. Keith was very clear and used real and very applicable examples to help bridge the gap from transactional client interaction to personal and empathetic understanding. If your company interacts with customers at all, I recommend investing in this training to empower them to SERVE!"
Lindsey G. - Owner
K&H Home Solutions
"I would like to express my utmost satisfaction with Serve Business Consulting. Keith demonstrated exceptional professionalism, expertise, and a genuine passion for his work. His training sessions were engaging, informative, and tailored to our specific needs. Keith's ability to connect with our employees and effectively convey the importance of excellent customer service has had a significant impact on our team's performance. He provided valuable insights, practical strategies, and ongoing support, resulting in improved customer satisfaction and a more confident and skilled customer service team. I highly recommend Keith for any organization looking to elevate their customer service standards and enhance their team's capabilities."
Jessa G. - Marketing Director
The most common challenges we see:
- High customer churn due to poor service
- Negative interactions damaging your reputation
- Front-Line employees lacking engagement and de-escalation skills
Key Program Features:
Real-life scenarios built around your industry to teach your staff to think on their feet.
Know exactly where your team stands on SERVE-ice so you know where to focus your attention.
Equip your team with the skills to assist customers without the need for constant validation.
On-Call availability for one-on-one refreshers and new hire training depending on your business needs.
Here's the Proof
🐾 Real Results: How North Springs Veterinary Referral Center Turned Client Hesitation into Loyalty
The Problem
Hospitality was missing
Clients appreciated the medical expertise, but they felt rushed, unheard, or emotionally disconnected. This is because the staff lacked the tools to manage emotional conversations under pressure.
The Solution
It's a BLAST to SERVE™ Training
In June 2024, the entire North Springs team completed the It’s a BLAST to SERVE program.
In June 2024, the entire North Springs team completed the It’s a BLAST to SERVE program.
The Result
One year later, that client returned The difference in their own words was:
“This time you also showed us a hospitality, respect, and gentleness that I am very appreciative for. Thank you.”
(June 4, 2025)
By The Numbers:
Feedback consistently praises:
Clarity and communication
A sense of trust and calm
Kindness and empathy
Want to Keep More Clients?
So many businesses lose clients — not because of what they did, but how they made the customer feel. The right training doesn’t just make your team more professional — it makes your business unforgettable.
👉 Let’s build loyalty on purpose.
