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Serve Business Consulting LLC
Serve Business Consulting LLC

  • Train your staff to provide a consistent experience

    It's a BLAST to SERVE™ ensures that your customers receive the same high-level of service from one employee to the next.

It's a BLAST to SERVE™

Customer Service Training Tailored to Your Business

In-Person Training that Works

Who is this training for?

 - This training is for any business owner that wants to have a degree of measurable consistency amongst their front-end staff for customer interactions.

What will change?

 - Most businesses notice an immediate (within 3 months) improvement in customer reviews and feedback. Some clients have even noticed an improvement in workplace morale and efficiency.

North Springs Veterinary Referral Center

"The BLAST to SERVE training was so helpful in helping my staff learn the steps for top level customer service and deescalation. Keith was very clear and used real and very applicable examples to help bridge the gap from transactional client interaction to personal and empathetic understanding. If your company interacts with customers at all, I recommend investing in this training to empower them to SERVE!"

Lindsey G. - Owner

K&H Home Solutions

"I would like to express my utmost satisfaction with Serve Business Consulting. Keith demonstrated exceptional professionalism, expertise, and a genuine passion for his work. His training sessions were engaging, informative, and tailored to our specific needs. Keith's ability to connect with our employees and effectively convey the importance of excellent customer service has had a significant impact on our team's performance. He provided valuable insights, practical strategies, and ongoing support, resulting in improved customer satisfaction and a more confident and skilled customer service team. I highly recommend Keith for any organization looking to elevate their customer service standards and enhance their team's capabilities."

Jessa G. - Marketing Director

The most common challenges we see:

  1. High customer churn due to poor service
  2. Negative interactions damaging your reputation
  3. Front-Line employees lacking engagement and de-escalation skills

What's included with a training:

  1. An initial customer service audit based on observed interactions and Google reviews
  2. In-person training that includes real life role plays to allow employees to train in real situations
  3. Check ins and follow ups for up to a year afterwards to ensure consistency and results.

Key Program Features:

In-Person Facilitation

Real-life scenarios built around your industry to teach your staff to think on their feet.

Comprehensive Assessments

Know exactly where your team stands on SERVE-ice so you know where to focus your attention.

Servant Leadership Principles

Equip your team with the skills to assist customers without the need for constant validation.

Follow-up Support & Coaching

On-Call availability for one-on-one refreshers and new hire training depending on your business needs.

How much does it cost?

For teams of 10-50: $2400

For teams of 50-100: $3100

Contact us for teams of less than 10 or more than 100 for custom pricing options!

Here's a case study from a real client!

🐾 Real Results: How North Springs Veterinary Referral Center Turned Client Hesitation into Loyalty

North Springs Veterinary Referral Center had a reputation for strong medical skills. But in April 2024, a returning client made it clear:

“I witnessed knowledgeable veterinary skills... however, I was not impressed with the hospitality. I was very hesitant to return.”

That was a turning point.

The Problem

Hospitality was missing

Clients appreciated the medical expertise, but they felt rushed, unheard, and like the staff was emotionally disconnected. This is because the staff lacked the tools to manage emotional conversations under pressure.


    The Solution

    It's a BLAST to SERVE™ Training

    In June 2024, the entire North Springs team completed the It’s a BLAST to SERVE™ program.

    The Result

    One year later, that client returned  The difference in their own words was:

    “This time you also showed us a hospitality, respect, and gentleness that I am very appreciative for. Thank you.”
    (June 4, 2025)

    By The Numbers:

  • Customer Satisfaction jumped from 97.06% → 99.82%
  • Net Promoter Score (NPS) increased from 76 → 84

    Feedback consistently praises:
    Clarity and communication
    A sense of trust and calm
    Kindness and empathy

    • Want to Keep More Clients?

    So many businesses lose clients — not because of what they did, but how they made the customer feel. The right training doesn’t just make your team more professional — it makes your business unforgettable.

    Select a time below to try it out. $200 gets you the workbook and a full one-on-one training to see if this program is right for your business.

    As a special thank you, you'll also get a free copy of our eBook At Your SERVE-ice - Simplifying Customer and Employee Satisfaction for Your Business.

    👉 Let’s build loyalty on purpose.

    FAQs

    How long is the training?
    Depending on the size of your team, the training is usually between 2-4 hours.
    Do you train on-site?

    Yes! This training is designed to be done exclusively on-site at your business. We incorporate role-playing and real life scenarios that are relevant to your business, and the best way to do that is to provide this in the environment that your employees will be handling those situations in on a daily basis.

    Can the training be split across shifts?

    Absolutely! We want to make this as simple and non-disruptive for your team as possible. If we need to do two trainings in one day, or offer 2 different days for training, we're happy to accommodate you!

    What follow up do you provide?

    We don't just leave you hanging after we train your staff. We have multiple check in points up to a year after your training is complete to make sure that you're seeing the results you expected!