Blog by Keith Hessel

Understand how process improvement can drive efficiency, save time, and boost employee morale. Learn to streamline workflows and create a culture of continuous improvement.

Explore the benefits of background leadership, shifting from micromanagement to empowering your team, fostering a more engaged workforce and positive work culture.

Discover the difference between foreground and background management and how to find the right balance of oversight that empowers your team while ensuring quality and success.

Learn how to boost profits by prioritizing customer retention over acquisition, implementing strategies for personalized communication, loyalty programs, and feedback systems.

Challenge the assumption that low employee turnover is always good, learning how to identify hidden issues and create a culture of continuous improvement that values and retains employees.

Explore the philosophy of "Live to Serve, Serve to Live" and how it can transform your small business by prioritizing service, customer relationships, and a purpose-driven approach to leadership.