Blog by Keith Hessel

Explore the BLAST method for turning angry customers into loyal advocates by focusing on believing, listening, apologizing, solving, and thanking.

Understand the benefits of Better Business Bureau (BBB) accreditation for your small business and how it can enhance trust, provide a competitive edge, and improve your online presence.

Discover why chasing a perfect five-star rating may not be the best approach for your small business and learn how to use constructive feedback to fuel growth and build authenticity.

Learn how to implement the "Three-Strike Rule" to protect your team from abusive customers, creating a safer, more supportive work environment and ensuring consistency.

Understand why employee morale is a critical responsibility for leaders, learning how to create a thriving workplace by actively listening to employees and prioritizing their well-being.

Learn how to retain valued employees and reduce costly turnovers by fostering open communication, providing growth opportunities, and prioritizing work-life balance.

Understand how process improvement can drive efficiency, save time, and boost employee morale. Learn to streamline workflows and create a culture of continuous improvement.

Explore the benefits of background leadership, shifting from micromanagement to empowering your team, fostering a more engaged workforce and positive work culture.

Discover the difference between foreground and background management and how to find the right balance of oversight that empowers your team while ensuring quality and success.

Learn how to boost profits by prioritizing customer retention over acquisition, implementing strategies for personalized communication, loyalty programs, and feedback systems.

Challenge the assumption that low employee turnover is always good, learning how to identify hidden issues and create a culture of continuous improvement that values and retains employees.

Explore the philosophy of "Live to Serve, Serve to Live" and how it can transform your small business by prioritizing service, customer relationships, and a purpose-driven approach to leadership.