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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist | Fractional CXO

  • Train your staff to provide a consistent experience

    SERVE-ing With Joy™ ensures that your customers receive the same high-level of service from one employee to the next.

SERVE-ing With Joy™
​Service Consistency Training

Customer Service Training Tailored to Your Business

In-Person Training that Works

Who is this training for?

 - This training is for any business owner or manager that wants to bring a sense of enthusiasm and engagement to their staff.

What will change?

 - Most businesses notice an immediate (within 3 months) improvement in workplace morale and efficiency.

The most common challenges we see:

  1. High customer churn due to poor service
  2. Negative interactions damaging your reputation
  3. Front-Line employees lacking engagement and de-escalation skills

What's included with a training:

  1. An initial customer service audit based on observed interactions and Google reviews
  2. In-person training that includes real life role plays to allow employees to train in real situations
  3. Check ins and follow ups for up to a year afterwards to ensure consistency and results.

Key Program Features:

In-Person Facilitation

Real-life scenarios built around your industry to teach your staff to think on their feet.

Multiple Coping Mechanisms

Equip your team with the skills to move from one customer to the next without worrying about the previous interaction.

​De-escalation Principles

Ensure your team knows that they're supported even through the most difficult of interactions.

Follow-up Support & Coaching

Fractional Package options for one-on-one refreshers and new hire training depending on your business needs.

How much does it cost?

For teams of 10-50: $1650

For teams of 50-100: $2200

Contact us for teams of less than 10 or more than 100 for custom pricing options!

Habit Builder Program

Ensure consistency and mastery with a 6-week follow up course designed to provide real-life applications for the concepts your employees learn.

Starting at $1000 for the whole team!

FAQs

How long is the training?
Depending on the size of your team, the training is usually between 2-4 hours.
Do you train on-site?

Yes! This training is designed to be done exclusively on-site at your business. We incorporate role-playing and real life scenarios that are relevant to your business, and the best way to do that is to provide this in the environment that your employees will be handling those situations in on a daily basis.

Can the training be split across shifts?

Absolutely! We want to make this as simple and non-disruptive for your team as possible. If we need to do two trainings in one day, or offer 2 different days for training, we're happy to accommodate you!

What follow up do you provide?

We don't just leave you hanging after we train your staff. We have the option of multiple check in points after your training is complete to make sure that you're seeing the results you expected!