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Serve Business Consulting LLC
Serve Business Consulting LLC
Customer/Employee Retention Specialist

  • Offering Retention Consulting and Fractional CXO Services in Colorado Springs

    Empowering your team to deliver a Kingdom Class Experience

    Serve Business Consulting equips Colorado Springs businesses to keep great customers and employees by building in-house retention systems —starting with a simple Snapshot.

    Start with a Retention Snapshot

At Serve Business Consulting, we

 come alongside businesses to keep people on both sides of the counter.

ServeBC equips your business to keep great customers and employees by building in-house retention systems - and even provides fractional CXO leadership to sustain those gains.

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What we do

Experience Snapshots

 We offer Customer and Employee Experience Snapshots as both a stand-alone diagnostic tool or as the first step in your Retention Journey.

Retention Systems

Ongoing consulting that combines training, tool-building, and coaching to help your team reduce churn AND turnover.

Process/Service Improvement

Systems that connect customer/employee feedback into process changes

Fractional CXO Services

Ongoing executive-level support to lead your Customer Experience strategy

How we do it

Step One

Snapshot

Get a fast, focused diagnostic of your current customer or employee experience. This stand-alone, short engagement includes a survey, in-depth analysis and debrief complete with actionable recommendations. You can use this by itself, or to lead into your Retention Improvement Journey.

Customer Snapshot
Employee Snapshot

Step Two

Journey Planning

Once we know where your business is on the Live to Serve Scale™, the real work starts! We set you up with a plan to get you where you want to be. Whether it's setting up a holistic feedback system, training your staff, or establishing ongoing coaching, we help build a sustainable, in-house retention system.

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Step Three

Ongoing SERVE-ice

Once your business is keeping people the way it should, we come alongside with a multitude of options including Factional CXO Leadership to sustain those gains. We become your embedded retention/experience partner who trains, equips and supports your internal champions with on-demand CXO Leadership as a safety net rather than one-time audits.

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Frequently Asked Questions

Are your services remote or on-site?

We offer both. Training and coaching can be delivered virtually or in person across Colorado Springs and the Front Range. Fractional CXO services are available nationwide via virtual leadership, with on-site visits available in some packages.

What is a Snapshot and why is it required first?

A Snapshot is a one-time diagnostic that assesses how your customers or employees actually experience your business. It identifies your top 3–5 retention risks and a few quick wins to improve loyalty. Every engagement with ServeBC starts here to ensure decisions are based on real data—not assumptions.

What types of businesses do you work with?
We serve small and mid-sized businesses in Colorado Springs and surrounding areas—especially retail, food service, healthcare, trades, nonprofits, and service-based companies. Our Fractional CXO services, though, are available nationwide.
Do you offer employee or customer training?
Yes to both! We offer two flagship training programs: “It’s a BLAST to SERVE” for front-line teams and “Background Leadership” for supervisors and managers. These trainings are part of our core retention system and can also be delivered stand-alone.
What is a Fractional CXO?
A Fractional CXO (Chief Experience Officer) is a part-time executive who helps lead your customer experience, employee engagement, and retention strategies. Instead of hiring a full-time C-level leader, you get expert guidance on a flexible schedule that fits your small business.
How much does a Fractional CXO cost?
Fractional CXO packages with ServeBC range from $1,500/month for light support up to $10,000+/month for embedded leadership. You can also book hourly CXO support at $175/hour if that’s a better fit for your needs or budget.
Can I hire ServeBC just for a few hours?
Yes. In addition to fixed packages, ServeBC offers hourly consulting, training, and advisory sessions starting at $175/hour. This gives you flexibility to get expert help without a long-term contract.
How long is a typical engagement?
Most clients work with ServeBC for 3 to 6 months during the Train & Equip phase after their Snapshot. Many continue with ongoing support through a Fractional CXO plan afterward, especially if they want to sustain momentum and improvement.
How do I get started?
Start by scheduling a Snapshot for either your Customersor Employees. It’s the required first step and gives you a clear, honest picture of where your customer and employee experience stands today. From there, we recommend next steps based on your goals and team capacity.

Here's our proof